Having Trouble with a Videoconference?

If you are having trouble with a videoconference in progress, please call the CENIC Network Operations Center at (714) 220-3494 for assistance.

University of California Migration to CVS

Access presentations and handouts regarding the migration to CalREN Video Services for UC Campuses.

Through CalREN Video Services, CENIC offers Video-over-IP services to over 140 CCC, CSU, K12, and UC sites throughout California over CalREN.

For information about CalREN Video Services including how to become a certified CVS participating site, please e-mail the CVS Scheduling Desk at SchedDesk@cenic.org or call at (714) 220-3465.

Before scheduling your videoconference, please visit our User's Guide and read the section on How to Connect to determine whether you should schedule your videoconference via the CVS Scheduling Desk or create a point-to-point connection. Please follow the Usage Guidelines for scheduling videoconferences.

The CVS Scheduling Desk, powered by the Polycom Conference Suite, is used to reserve videoconferencing equipment in specific rooms and network bandwidth for a video conference. You are responsible for checking with the room coordinator at the appropriate site to confirm the availability of the room itself. Contact information for both the Cal State system and the California Community Colleges can be found in our User's Guide.

CalREN Video Services also maintains a test site that is available 24 hours a day, 7, days a week. The IP address for the test site is 137.164.83.157. To access the test site via your gatekeeper, use the dialing string 100 900 1000.